Shipping policy
Last Updated: May, 21, 2026
Thank you for shopping with PlayPaws. We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.
Order Processing
All orders are processed within 1–3 business days after payment is received and verified.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, processing times may be slightly longer. If there is a significant delay, we will contact you via email.
Shipping Times
Estimated delivery times vary depending on your location:
| Region | Estimated Delivery Time |
|---|---|
| United States | 7–15 business days |
| Canada | 7–20 business days |
| United Kingdom | 7–15 business days |
| Europe | 7–20 business days |
| Australia & New Zealand | 7–20 business days |
| Rest of World | 10–25 business days |
Please note that these are estimated delivery times and are not guaranteed.
Shipping Costs
Shipping fees are calculated at checkout based on the destination and shipping method selected.
From time to time, we may offer free shipping promotions. Any applicable free shipping offer will be clearly displayed on our website.
Tracking Information
Once your order has shipped, you will receive a confirmation email containing your tracking information.
Please allow 2–5 business days for tracking updates to appear after shipment.
Multiple Packages
Some orders may be shipped separately if items are sourced from different fulfillment centers or suppliers. In these cases, you may receive multiple tracking numbers.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Incorrect Address Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete address is provided, we may contact you for verification. Any delays resulting from incorrect address information are the responsibility of the customer.
Lost, Stolen, or Delayed Packages
Once an order has been shipped, delivery is managed by the carrier.
We are not responsible for packages that are lost, stolen, delayed, or damaged due to carrier-related issues. However, we will do our best to assist you in resolving any shipping concerns.
Order Changes & Cancellations
Orders can only be modified or canceled within 12 hours of placement.
Once processing has begun, we may be unable to make changes or cancel the order.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Email: raqqaglaszmit@gmail.com
Store Name: PlayPaws
We are happy to assist you.